Loyalty Scheme Privacy Policy

Protecting Your Privacy

Darmanin Footwear Limited (C6082) (“Darmanin Group”) strongly values the privacy of its clients and is committed to protect your personal data (i.e. information that identifies you)

One of your rights under EU law – the GDPR – is that you must be informed when your personal data – also known as personal information – is processed (collected, used, stored) by any organisation. You also have the right to know the details and purpose of that processing.

This privacy policy describes our practices related to the processing of personal data, including that relating to the personal data of Loyalty scheme cardholders who have registered with us to obtain their Darmanin Group Loyalty Card for Darmanin Footwear, Teamsport and Gallarija Darmanin.

We assure you that we will only use and disclose any personal data collected from you in accordance with the manner set out in this policy.

► Information we collect

Most of the personal information which we collect about you is collected through our registration form or process which you need to fill in order for us to provide you with your Loyalty Card, which card allows you to enjoy our special offers, discounts and member offers. This personal information will be requested when you fill in the registration form physically at one of our outlets.

If you send us emails, then the personal data we process will depend on what you send us via email.

The information we collect from you normally includes the following:

  1. Name and Surname; 2. Email address 3. Date of Birth 4. Mobile number 5. Landline number 6. Address

Please read the following sections to understand how and why we use this information.

► How & Why we use your information

We use the above mentioned personal data we collect from you to keep a database of loyal customers and to get in touch with you via mail, email or sms to inform you of our special offers and discounts available at our stores.

We do this because we need your personal details to provide you with your Loyalty Card and to inform you of our special offers and discounts which you are entitled to as a Loyalty Scheme cardholder.

If you want to unsubscribe from receiving more information about our discounts, special offers or marketing, or if you want us to completely remove all your information from our loyalty scheme database please send us an email on info@darmaningroup.com.

You don’t have to give us any of this personal information but if you don’t, you will not be issued with a Loyalty Card and will not benefit from our special offers and discounts.

The Legal Basis for Processing

For some of the uses of your personal data (as described above) there is a legal basis under applicable data protection laws for us to use such personal data without having obtained your consent.

This includes, for example, where it is necessary for us to use the information to perform a contract with you.

In some circumstances (such as we have described below) we have a legitimate interest to use your data, provided that proper care is taken in relation to your rights and interests:

(i) to ensure that you know about any changes to the terms of this Privacy Policy. (ii) to ensure that we organise our databases efficiently and understand how our

clients may make purchases; (iii) to carry out research and analysis of your data (including purchase information) as this helps us understand our clients better, who they are and how they interact with us;

Retention Periods

  • We will hold on to your information for no longer than is necessary keeping in mind the purpose/s (or compatible purposes) for which we first collected the data.
  • We may also keep hold of some of your information if it becomes necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.
  • As a guide:

– we will usually keep your personal data while your Loyalty Card is still active with us or until when you ask us to remove you completely from our Loyalty Scheme database, unless there are valid or legal reasons for us to keep the data for longer;

– we may keep certain categories of personal data for longer in order to meet any

legal or regulatory requirements, or to resolve a legal dispute;

► Children Under 16

If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to us.

We will need to process personal data relating to parents or guardians in that case – and we may also need to request for verification documentation to ensure that consent is given or authorised by the holder of parental responsibility.

► Sharing your information

We will not, sell any of your personal data to any third party

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  1. Companies in the group to which Darmanin Group belongs, related entities and subsidiaries use the information collected to better understand our customers and markets; and to improve our products and services. Members of the group vary from time to time.
  2. Professional service providers, such as marketing agencies, advertising

partners and website hosts who service us in turn to operate our business.

► Marketing Messages

As part of our Loyalty Scheme we normally communicate to you about products or services in which you have shown interest or which you are already buying from us – we understand that you would be interested in receiving this information as it is of use with the product or service. But rest assured, you can ask us to stop whenever you want by hitting the “unsubscribe” button.

How to stop marketing messages from us

You can stop receiving marketing messages from us at any time through any of the following methods:

o By clicking on the ‘unsubscribe’ link in any email we send you o By contacting our Customer Care team

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

► Your rights

You enjoy several rights relating to your personal information:

(i) The right to be informed about how your personal information is being used;

We need to be clear with you about how we process your personal data. We do this through this Privacy Policy, which we will keep as up to date as possible.

(ii) The right to access the personal information we hold about you;

You can access the personal data we hold on you by contacting us on info@darmaningroup.com

To process your request, we will ask you to send us proof of identity so that we can be sure we are releasing your personal data to you and not someone else.

We will carry out our best efforts to process your request within one month or, if the request is particularly complex, two months. We can provide you with a copy of your personal data in electronic format or hard copy.

If we consider the frequency or nature of your requests as excessive or unreasonable, we may refuse to comply with your request. In those circumstances, if you disagree, you can complain to the data protection authority – in Malta, the Information and Data Protection Commissioner.

(iii) The right to request the correction of inaccurate personal information we hold about


We want to ensure that our records and data are accurate and up-to-date.

If you think that the information we hold about you is inaccurate or incomplete please ask us to correct it by sending an email to info@darmaningroup.com

(iv) The right to request that we delete your data, or stop processing it or collecting it;

You have a right to ask us to delete your personal data; however, this is not an absolute right.

In spite of a request for erasure, we may be justified to keep personal data which we need to keep, e.g. (i) to comply with a legal obligation or in the exercise or defence of any legal claims.

When you ask us to delete your personal data, we assume that you do not want to hear from us again. To ensure that we do not send you any special offers in the future we will keep just enough of your personal data solely for suppression purposes.

Other than as described above, we will always comply with your request and do so promptly.

(v) The right to stop direct marketing messages;

(vi) The right to object to certain processing based on legitimate interest;

You have a right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling using automated mean (which we currently do not). You can do this by sending an email to info@darmaningroup.com

(vii) The right to request human intervention if automated processing without human intervention is used to make decisions having legal or similar effects on you;

(viii) The right to withdraw consent for other consent-based processing at any time;

(ix) The right to request that we transfer or port elements of your data either to you or

another service provider;

(x) The right to complain to your data protection regulator — in Malta – the Information

and Data Protection Commissioner (IDPC)

If you want to exercise your rights, have a complaint, or just have questions, please send an email to info@darmaningroup.com

Please appreciate that the rights must be exercised within some limitation – for example, if you ask us for information we can only give you what relates to you and not what relates to other persons. When we receive requests, we may also request that you identify yourself and provide documentation or information for verification (we would not want to disclose information to the wrong person). Unreasonable requests may be subjected to a reasonable fee or refusal to respond.

► Security of your Personal Data

Security of your personal data is very important to us.

We do our best to keep the information you disclose to us secure. However, we can’t guarantee or warrant the security of any information which you send to us.

Security measures which we have implemented to secure information transmitted through our Loyalty Scheme include the following:

  1. Use of secure servers; 2. Use of firewalls; 3. Use of password encryption; 4. Physical access controls at data centres; 5. Information access controls; 6. Use of back-up systems;

Please understand, however, that no system is perfect or can guarantee that unauthorised access or theft will not occur.

► Changes to how we protect your privacy

We are continually reviewing our systems and offering, thus changes to our privacy policy may be required from time to time. Feel free to get in touch with us on info@darmaningroup.com for the latest copy of our privacy policy.

► How to contact us

We are always happy to hear from you, whether to make a suggestion but especially if you feel we can do better. If you have any questions about this Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us at:

Darmanin Footwear Limited Gallarja Darmanin Dun Karm Street Iklin IKL9022 info@darmaningroup.com

Website Privacy Policy


Welcome to Darmanin Group’s privacy notice (the “Notice”).

Darmanin Group is the trading name for our operations which are directed by Darmanin Footwear Ltd having registered address at Gallarija Darmanin, Dun Karm Street, Iklin. IKL9022, Malta (“CLIENT”; “we”; “us”; or “our”). Darmanin Group respects your privacy and is committed to protecting your personal data.

The purpose of this Notice is to set out the basis on which your personal data is processed by us and to inform you about how we will handle and look after your personal data when you visit our website  (the “Website” or the “Site”) (regardless of where you visit from), and to tell you about (i) our obligations in regard to processing your personal data responsibly, (ii) your data protection rights as a data subject and (iii) how the law protects you.

We process your data in an appropriate and lawful manner, in accordance with the Data Protection Act (Chapter 440 of the Laws of Malta) (the “Act”) and the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR” or the “Regulation”), following its application on 25th May 2018.

This Notice is provided in a layered format so you can click through to the specific areas set out below.

  1. Important information and who we are;
  2. The data we collect about you;
  3. How is your personal data collected;
  4. How we use your personal data;
  5. Disclosures of your personal data;
  6. No international transfers;
  7. Data security;
  8. Data retention;
  9. Your legal rights;
  10. Google Analytics.


  1. Important information and who we are

Purpose of this privacy notice

This Notice aims to give you information on how Darmanin Group, as defined above, collects and processes your personal data through your access and use of the Website, including any data you may provide via the Site, such as when using the contact us form or when you use any of our services.

The Website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Notice, together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This Notice supplements the other notices and is not intended to override them. Moreover, certain processing activities will require your express consent in order to be carried out, as specifically indicated below in this Notice.

Our website also uses Cookies. Please refer to our Cookie Policy  to learn more about how we use Cookies to improve your experience on our website.

Contact details

Our full details are:

Full name of legal entity: Darmanin Footwear Ltd., trading as Darmanin Footwear

Name of data protection contact point: Ilona Darmanin

Email address: ilona@darmaningroup.com

Postal address: Gallarija Darmanin, Dun Karm Street, Iklin. IKL9022, Malta

Telephone number: +356 2093 9619

You have the right to lodge a complaint at any time to the competent supervisory authority in your jurisdiction on data protection matters. In the case of Malta, this is the Information and Data Protection Commissioner (“IDPC”) (https://idpc.org.mt/en/Pages/Home.aspx). We would, however, appreciate the opportunity to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version of the Notice was last updated on 12th June 2020.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy notices. When you leave our website, we encourage you to read the privacy notice of every website you visit.

  1. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Kindly note that information relating to a legal person (for example, a company or legal entity) does not amount to personal data in terms of applicable data protection and privacy law. In that regard, the definition of personal is strictly limited to information which relates to a natural person.


On this basis, the collection and use of information such as a company name, its company number, registered office and VAT number (i.e. “Company Information”), does not amount to the processing of personal data and, in turn, does not give rise to data controller obligations and data subject rights. Where collected, we will naturally still treat and handle such Company Information in an appropriately confidential and secure manner. This is particularly relevant to those of our customers which are businesses (i.e. where the relationship with Darmanin Group constitutes a business-to-business (B2B) relationship).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes your first name, last name, username or similar identifier, title, date of birth and gender. This will form part of any account that you may register on the Website.
  • Contact Data includes your billing address, delivery address, email address and telephone numbers.
  • Financial Data includes your bank account and payment card details.
  • Transaction Data includes details about payments to and from you, and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use the Website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific feature of the Site.  However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Notice.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with a product or service that you have requested). In this case, we may have to cancel that product or service, but we will notify you if this is the case at the time.

  1. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by making an inquiry or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
  • apply, or place an order for and/or purchase any of our products or services;
  • request marketing to be sent to you;
  • use the contact form on our Website; or
  • give us some feedback.
  • Automated technologies or interactions. As you interact with the Site, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from the following parties:
    • analytics providers;
    • advertising networks; and
    • search information providers.
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery.
  1. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.


See below to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at ilona@darmaningroup.com.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are, where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us on ilona@darmaningroup.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (including in terms of account registration) (a) Identity;

(b) Contact.

Performance of a contract with you
To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity;

(b) Contact;

(c) Financial;

(d) Transaction; and

(e) Marketing and Communications.

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) To resolve any issues or disputes;

(c) Asking you to provide feedback and/or take part in a survey.

(a) Identity;

(b) Contact;

(c) Profile; and

(d) Marketing and Communications.

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use the Site as well as our products and services)

To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity;

(b) Contact; and

(c) Technical.

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation



To deliver relevant website content and advertisements to you, and to measure or understand the effectiveness of the advertising we serve to you (a) Identity;

(b) Contact;

(c) Profile;

(d) Usage;

(e) Marketing and Communications;

(f) Technical.

Necessary for our legitimate interests (to study how customers use the Site and our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical; and

(b) Usage.

Necessary for our legitimate interests (to define types of customers for our products and services, to keep the Site updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about our goods or services that we feel may be of interest to you. (a) Identity;

(b) Contact;

(c) Technical;

(d) Usage; and

(e) Profile.

Necessary for our legitimate interests (to develop our products/services and grow our business)


We strive to provide you with choices regarding certain personal data uses, particularly around promotional, marketing and advertising campaigns and communications.

Through your Identity, Contact, Technical, Usage and Profile Data, we are able to form a view on what we think you may want or need, or what may be of interest to you. This would then enable us to ascertain which products and services may be relevant or of interests to you (we call this marketing).

You will receive marketing communications from us if you have purchased products or services from us, and provided that, in each case, you have not opted out of receiving such marketing.

Third-Party Marketing

We will get your express opt-in consent before we share your personal data with any other company for marketing purposes.

Opting Out

You can ask us (i.e. Darmanin Group) or third parties to stop sending you marketing messages at any time by:

  • logging into the Site and checking; or
  • unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you; or
  • contacting us at ilona@darmaningroup.com at any time.

Where you opt out of receiving these marketing communications, this will not apply to personal data provided to us as a result of your account registration, orders or purchases, any service provision to you, your feedback and survey responses, or other transactions.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at ilona@darmaningroup.com.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without the need for obtaining your consent, in compliance with the above rules, where this is required or permitted by law.

  1. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • External Third Parties, in particular the companies which we engage in order to provide the services, in particular MailChimp and Campaign Monitor Pty Ltd. These entities act as processors and we have contractual agreements in place in order to ensure that any processing of personal data is carried out in accordance with applicable data protection laws and that your privacy rights are respected.

We may also transfer your personal data to professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

In compliance with our legal obligations we may need to transfer personal data to regulatory authorities and governmental authorities, in particular the Commissioner of Inland Revenue, regulators and others based in Malta, who require reporting of our processing activities in certain circumstances.


  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may also disclose your data if we are under a duty to disclose or share your personal data to comply with any legal obligation, judgment or an order from a court, tribunal or authority.

We may also disclose your data to enforce our contractual terms with you, or to protect our rights, property or safety. This includes exchanging information with other companies, organisations, law enforcement agencies for the purposes of fraud protection and the detection, prevention and investigation of crime.

  1. International transfers

Generally, we do not transfer your personal data to outside the European Economic Area (“EEA”) except as may be necessary for any contract you have or wish to enter into with us (e.g. for products or services you have requested or ordered from us). Where we do need to transfer your personal data to outside the EEA (whether for the above purpose or for a different purpose), we will ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards applies:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  • In the absence of an adequacy decision, we will use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
  • Where we use providers based in the U.S., we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us at ilona@darmaningroup.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

  1. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.


Furthermore, we have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By and large, our retention of your personal data shall not exceed the period of five (5) years from the conclusion or termination of your contractual relationship with us. This period of retention enables us to use your data for the assertion or defence of possible future legal claims (taking into account applicable statutes of limitation and prescriptive periods). In certain cases, we may need to retain your personal data for a period of up to ten (10) years in order to comply with applicable accounting and tax laws (this will primarily consist of your Transaction Data).

In some circumstances you can ask us to delete your data. See Request erasure below for further information.

In other circumstances, we may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Kindly contact  us on ilona@darmaningroup.com for further details about the retention periods that we apply.

  1. Your legal rights
  • You have the right to:
  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • You may send an email to ilona@darmaningroup.com requesting information as to the personal data which we process. You shall receive one copy free of charge via email of the personal data which is undergoing processing. Any further copies of the information processed shall incur a charge of €5.
  • Right to information when collecting and processing personal data about you from publicly accessible or third party sources. When this takes place, we will inform you, within a reasonable timeframe, about the third party or publicly accessible source from which we have collected your personal data.
  • Request correction or rectification of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected and/or updated, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where:
  • there is no good reason for us continuing to process it;
  • you have successfully exercised your right to object to processing (see below);
  • we may have processed your information unlawfully; or
  • we are required to erase your personal data to comply with local law.


  • Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Most commonly, this will be where further processing of the personal data is required by us for:


  • compliance with a legal obligation to which we are subject;
  • assertion, exercise or defence of legal claims (including possible future claims).


  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
  • In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. We will notify you if this is the case at the time.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  • if you want us to establish the data’s accuracy;
  • where our use of the data is unlawful but you do not want us to erase it;
  • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer (data portability) of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data, as above indicated. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. Please note that, in spite of such withdrawal, we may continue to hold onto your personal data (rather than erase) if there are specific legal reasons which justify us doing so. Main instances would be a legal obligation requiring us to continue to hold onto such data or for the purposes of legal claims.

If you wish to exercise any of the rights set out above, please contact us at ilona@darmaningroup.com.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


Time limit to respond

We try to respond to all legitimate requests within one (1) month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  1. 9. Google Analytics

So as to improve the quality and overall user experience of the Website, we are using Google Analytics Advertising Features, including Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (“Google”).

We use Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. All data collected is aggregate data and cannot be used to identify you and therefore is not considered to be personal data.  Keeping this cookie enabled helps us to improve our website.

If you would like to opt-out of Google Analytics for display advertising, you may do so by using the Ads Preference Manager. In addition, there is also a Google Analytics Opt-Out browser add-on that you can download at https://tools.google.com/dlpage/gaoptout.

We also use another web-analysis service, Hotjar operated by Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians, STJ 1000, Malta to improve your experience on our Site and collect aggregate information relating to user trends on our Website as well as trouble-shoot problems on our Site. You can opt out from having Hotjar collect your information by following this link: Opt-out or enabling Do Not Track (DNT) in your browser. Please read the Privacy Policy available here:https://www.hotjar.com/legal/policies/privacy to learn more about how this service provider processes personal data.



  1. Conclusion

Any changes that we may make in the future to this Notice will be visibly posted on the Site and, if appropriate, notified to you via email.

If you have any questions regarding our privacy policy, or if you would like to send us your comments, please contact us or send us an email on: ilona@darmaningroup.com.

Please check back frequently to see any updates or changes to this Policy.